Who we are

Who is The Orange Door for?

If you are in danger right now, call Triple Zero (000). If you are not in immediate danger, but feel unsafe, contact The Orange Door or visit one of our locations near you.

We can help if:

• you have experienced family violence, including controlling behaviour like someone monitoring where you go, who you visit or how you spend money
• you need help with parenting, or you are worried about the wellbeing or development of a child or young person
• someone close to you is making you feel afraid or unsafe such as your partner, ex-partner, family member or carer
• you are a child or young person who doesn’t feel safe or cared for
• you are using or are at risk of using abusive or controlling behaviour or you need help with these behaviours at home or in a relationship
• you no longer feel safe to return home and need immediate support
• you are worried about the safety of someone you know.

We can work with you on your own, or together with your family members depending on your situation.

We welcome everyone at The Orange Door and you don't need a referral. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.

We can offer support for people of Aboriginal and Torres Strait Islander descent, including referring to an Aboriginal service.

We know that people continue to be affected by family violence long after the violence stops. If you have experienced family violence in the past and would like help now, contact The Orange Door.

How can The Orange Door help?

Once you contact us, we can:

• listen to you and hear what your worries are
• work with you to identify the help and support you need
• support you with the wellbeing and development of children and young people
• help you make a safety plan to keep you and your children safe if someone is making you feel unsafe
• connect you to services that can help with counselling, accommodation, family violence support, mental health and drug and alcohol services, parenting support groups, services for children, financial help, or legal assistance
• support you to access funding for basic living expenses and some other costs
• connect you with services if you want help to change your violent or controlling behaviour.

Ways to get support

There are many ways to access help and support from The Orange Door. You can contact us via phone or email or visit one of our locations across Victoria. You don't need a referral.

Tell us if you have accessibility requirements, for example if you use communication aids or require an interpreter, including Auslan.

Search by suburb or postcode to find a service near you.

The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays).

Statewide out-of-hours support is available.

Is The Orange Door safe?

Your safety is the priority at The Orange Door.

We will listen to you to understand what is making you feel unsafe and work with you to manage any risks.

We can connect people who use violence with the services they need. We will discuss with you to decide the best way that The Orange Door can work with the person who is using violence that is safe and comfortable for you. Your safety is the priority at The Orange Door.

The buildings have safety features like security cameras, duress/‘panic’ alarms and safe exits.

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