Why contact The Orange Door?
You have a right to be safe.
If you are in danger right now, call Triple Zero (000). If it is not an emergency, but you are worried, contact The Orange Door.
You can contact us if:
- someone is making you feel uncomfortable, afraid or unsafe such as your partner, ex-partner, family member or carer
- you have experienced family violence, including controlling behaviour like someone monitoring where you go, who you visit or how you spend money.
You might feel unsafe as a child or young person who isn’t getting the care you need from your parent(s) or carer.
Someone in your life may be making you feel uncomfortable by how they treat you. Their behaviour may be a form of family violence.
Family violence covers a wide range of behaviours and actions, it can be:
- physical
- sexual
- emotional
- psychological
- cultural
- spiritual
- financial.
For examples of all of these, visit signs of family violence.
We can also:
- help people who need support to change their behaviour and stop using violence in their relationships
- assist families who need support for the wellbeing of children or young people
- improve children and young people’s wellbeing if they’re not getting the care they need from their parent(s) or carer.
The Orange Door is there to help families, children and young people before problems get worse.
How can The Orange Door help?
Once you contact us, we will:
- listen to you and hear what your worries are
- support you with any immediate safety concerns
- work with you to identify the help and support you need
- support you to access funding for basic living expenses and other costs.
If you’re experiencing family violence, we can help with:
- safety planning with you to help keep you and your family safe
- accessing ways we can support any immediate safety concerns
- connections to housing services
- financial support to relocate and purchase essentials, including access to the Escaping Violence Payment scheme
- security concerns, such as tech sweeps and small-scale home security interventions like lock changes and window repairs
- referrals to legal, financial, and counselling services
- access to case management services
- Services and programs for the person using violence that can help including Men’s Behaviour Change Programs(opens in a new window), case management, and programs that support positive parenting.
People who identify as Aboriginal and/or Torres Strait Islander(opens in a new window) can choose to be supported by a worker in the Orange Door employed by an Aboriginal Community-Controlled Organisation (ACCO), or be referred to an Aboriginal Service.
The Orange Door works alongside local Aboriginal services and communities to meet the needs of individuals and families and support Aboriginal self-determination. This includes supporting your choices about the services you are referred to you.
All staff at The Orange Door will consult with our Aboriginal Practice Leads, to keep a cultural safety view during your time with us.
All cultural and religious preferences are respected, including the option to request a male or female worker. It’s your choice. We work with multicultural communities to meet the diverse needs of families.
We welcome everyone, regardless of visa or migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.
How can you access services?
There are many ways to access help and support from The Orange Door, including face-to-face, and via phone or email. You don’t need a referral.
Tell us if you have accessibility requirements, for example if you use communication aids or require an interpreter, including Auslan.
Search by suburb or postcode to find a service near you.
The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays).
Statewide, out-of-hours support is available.
Updated