We can help
Your safety is the priority at The Orange Door.
If you are in danger right now call Triple Zero (000). If you are not in immediate danger but feel unsafe contact The Orange Door.
We are here to help you if:
- someone close to you is hurting you, controlling you or making you feel afraid
- something bad is happening at home
- you’re not getting what you need to be OK from your family or carer
- you’re worried about the safety of someone you know, like a friend or family member.
Some people will tell you that home life is ‘private’ and ‘bad things’ will happen if you tell anyone.
We have experience in supporting children and young people. It doesn't matter what age you are, The Orange Door can help you and your family.
We can help you on your own or with your family members, depending on your situation.
If you are LGBTIQA+ we are here to support you.
We will:
- welcome you
- listen to you to understand your situation
- ask what you would like to happen next
- connect you to services that can help.
The Orange Door is a free service.
What are your rights?
You have the right to:
- be safe and feel safe
- live in a safe and secure home, free from violence and abuse
- stay healthy and well
- go to a doctor, dentist or other professional for help when you need to
- have an education
- be treated with respect
- have a say and be heard
- tell someone if you’re unhappy
- feel proud and strong in your own culture
- be in contact with family, friends and people and places that matter to you
- have fun and do activities you enjoy
- develop life skills and grow up to be the best person you can.
We respect all cultures and religions. If you are an Aboriginal person, we have a team to support you.
How can you access services?
There are many ways to access help and support from The Orange Door. You can contact us via phone or email or visit one of our locations across Victoria. You don’t need a referral.
Tell us if you have accessibility requirements, for example if you use communication aids or require an interpreter, including Auslan.
Search by suburb or postcode to find The Orange Door near you.
The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays).
Statewide out-of-hours support is available.
You can also contact:
- Kids Helpline on 1800 55 1800 (24 hours a day, 7 days a week) - a free, private and confidential, telephone and online counselling service for young people aged between 5 and 25.
- Rainbow Door on 1800 729 367(opens in a new window) or text 0480 017 246(opens in a new window) (10am to 5pm, 7 days a week) - providing specialist advice to LGBTIQA+ people and their friends and families.
If you would like to chat online, the Safe Steps web chat is open 9am to midnight Monday to Friday.
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