Contact The Orange Door if:
- someone close to you is hurting you, controlling you or making you feel afraid
- something bad is happening at home
- you’re not getting what you need to be OK from your family or carer
- you’re worried about the safety of someone you know, like a friend or family member
Your safety is the priority at The Orange Door.
If you are in immediate danger call 000.
If you are not in immediate danger but feel unsafe contact The Orange Door.
The Orange Door can work with you on your own or with your family members depending on your situation.
You have the right to:
- be safe and feel safe
- live in a safe and secure home, free from violence and abuse
- stay healthy and well
- go to a doctor, dentist or other professional for help when you need to
- have an education
- be allowed to be a child or young person and be treated with respect
- have a say and be heard
- tell someone if you’re unhappy
- feel proud and strong in your own culture
- be in contact with family, friends and people and places that matter to you
- have fun and do activities you enjoy
- develop life skills and grow up to be the best person you can
Some people will tell you that home life is ‘private’ and ‘bad things’ will happen if you tell anyone. Workers at The Orange Door are experienced in dealing with children and young people.
- welcome you
- listen to you to understand your situation
- ask what you would like to happen next
- give advice
- connect you to services that can help
Services are free and you don’t need a referral.
Children or young people who identify as Aboriginal and/or Torres Strait Islander can choose to be supported by an Aboriginal worker at The Orange Door or be referred to an Aboriginal service.
All cultural and religious preferences are respected, including the option to request a male or female worker. It’s your choice. The Orange Door works with multicultural communities to meet the diverse needs of families.
The Orange Door welcomes everyone, regardless of migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.
Tell a worker if you use communication aids or require an interpreter, including Auslan.
The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays). Out-of-hours support is available.
If you live in an area that already has The Orange Door (Barwon, Bayside Peninsula, Inner Gippsland, Mallee and North Eastern Melbourne), you can:
- call and speak to someone over the phone
- call to arrange an appointment
- walk in to The Orange Door in your area
To get the help and support you need in all other areas in Victoria, you can contact existing services. They offer similar services as The Orange Door – they just haven’t been brought together in one place yet.