Are you feeling unsafe?

You deserve to be safe.

If you are in immediate danger, call 000. 

If you are not in immediate danger, but feel unsafe, contact The Orange Door

You might feel unsafe because someone close to you is hurting you, controlling you or making you feel afraid – such as your partner, family member, carer or parent(s). 

This doesn’t mean they are hurting you physically – see examples of other behaviours or actions that are classed as family violence. 

You might feel unsafe as a child or young person who isn’t getting the care you need and deserve from your parent(s) or carer. 

This might include: 
  • not eating regular meals
  • not getting involved in activities away from home
  • being away from school a lot
  • not going to the doctor when you need to

If something bad is happening at home or you don’t feel safe, call The Orange Door and talk to someone. The Orange Door is there to help families, children and young people before problems get worse. 

You are not alone or the only one feeling like this and there is no shame in getting the help you need and deserve.
Workers at The Orange Door are experienced in dealing with children, young people, adults and families. They will: 
  • welcome you
  • listen to you to understand your situation
  • ask what you would like to happen next
  • give advice 
  • connect you to services that can help

Services are free and you don’t need a referral. 

People who identify as Aboriginal and/or Torres Strait Islander can choose to be supported by an Aboriginal worker at The Orange Door or be referred to an Aboriginal service.

All cultural and religious preferences are respected, including the option to request a male or female worker. It’s your choice. The Orange Door works with multicultural communities to meet the diverse needs of families. 

The Orange Door welcomes everyone, regardless of migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency. 

Tell a worker if you use communication aids or require an interpreter, including Auslan. 

The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays). Out-of-hours support is available. 
If you live in an area that already has The Orange Door (Barwon, Bayside Peninsula, Inner Gippsland, Mallee and North Eastern Melbourne), you can: 
  • call and speak to someone over the phone
  • call to arrange an appointment 
  • walk in to The Orange Door in your area

To get the help and support you need in all other areas in Victoria, you can contact existing services. They offer similar services as The Orange Door – they just haven’t been brought together in one place yet. 

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