Need more support with the care of children?

Contact The Orange Door if:
  • you feel like you need extra help parenting children in your care
  • you need extra help managing the behaviour of children in your care 
  • you’re worried about children in your care 

All families can experience difficult times and sometimes need extra help and support for a range of reasons, for example if they: 
  • lose their job
  • are experiencing relationship trouble or other stressful life events
  • are physically, mentally or emotionally unwell
  • are struggling with addictions, e.g. to alcohol, other drugs or gambling 
  • are caring for children on their own
  • are experiencing family violence 
  • don’t have enough money
  • are finding being a parent particularly hard when the child is at a certain age or stage

Practical support and advice can help families get through stressful times, develop positive family relationships and strengthen parenting skills. 
Every child or young person has a right to: 
  • be safe and feel safe
  • live in a safe and secure home, free from violence and abuse
  • stay healthy and well
  • go to a doctor, dentist or other professional for help when they need to
  • have an education
  • be allowed to be a child and be treated with respect
  • have a say and be heard
  • tell someone if they are unhappy
  • feel proud and strong in their own culture
  • be in contact with family, friends and people and places that matter to them
  • have fun and do activities they enjoy
  • develop life skills and grow up to be the best person they can
Workers at The Orange Door will listen to you and your family to understand the difficulties you’re facing and what your family needs, ask what you would like to happen next and won’t judge you. 

They will work with you to improve your family's situation and help children and young people get the support they need. 

The Orange Door is open to all kinds of families: 
  • step families
  • kinship families
  • rainbow families 
  • foster families
  • nuclear families
  • extended families
  • clans 
  • people who are not blood relatives but live together

Workers at The Orange Door will connect you to services that can help. 

Services are free and you don’t need a referral. 

People who identify as Aboriginal and/or Torres Strait Islander can choose to be supported by an Aboriginal worker at The Orange Door or be referred to an Aboriginal service.

Cultural and religious preferences are respected, including the option to request a male or female worker. It’s your choice. The Orange Door works with multicultural communities to meet the diverse needs of families. 

The Orange Door welcomes everyone, regardless of migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency. 

Tell a worker if you use communication aids or require an interpreter, including Auslan. 

The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays). Out-of-hours support is available.  
If you live in an area that already has The Orange Door (Barwon, Bayside Peninsula, Inner Gippsland, Mallee and North Eastern Melbourne), you can: 
  • call and speak to someone over the phone
  • call to arrange an appointment 
  • walk in to The Orange Door in your area

To get the help and support you need in all other areas in Victoria, you can contact existing services. They offer similar services as The Orange Door – they just haven’t been brought together in one place yet. 

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