If you would like to share your feedback, whether it is positive or something you feel we could improve, we encourage you to speak first with an Orange Door worker. They will listen and where possible, help resolve any issues quickly. If you feel your feedback cannot be addressed by an Orange Door worker, you can ask to speak with the Hub Manager.
Feedback can also be provided through the Department of Families, Fairness and Housing website by following the information on the Making a complaint or feedback page.
If you request a response, we aim to contact you during business hours within 3 business days to clarify details if needed and provide a timeframe for investigation.
Feedback can be provided anonymously. Please note that if you choose not to provide contact details, we may be limited in our ability to fully investigate or respond.
If you are a client of The Orange Door, you can also provide anonymous feedback by completing a Client Voice Survey. You can ask an Orange Door worker for a copy of the survey.
This form is not monitored for immediate family violence, or child and young person wellbeing assistance or crisis support.
- If you are in immediate danger, Call Triple Zero (000).
- If you need help and support, find a service near you. Statewide, after-hours support is available.
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