Are you worried about how someone close to you is treating you?

Contact The Orange Door if someone in your life is making you feel uncomfortable by how they treat you. 

People doing this to you could include your partner, family member, carer, parent(s) or child(ren). 

This behaviour can be a form of family violence. 

Family violence covers a wide range of behaviours and actions, it can be: 
  • physical 
  • sexual
  • emotional
  • psychological
  • cultural
  • spiritual
  • financial

For examples of all of these, visit our What is family violence? page.

The Orange Door is not just for people experiencing family violence – it’s there to help people who need support to change their behaviour and stop using violence in their relationships. 

The Orange Door is there to help families who need extra support with the care of children or young people. 

The Orange Door is there to improve children and young people’s wellbeing if they’re not getting the care they need and deserve from their parent(s) or carer. 

Some people tell you that home life is ‘private’ and ‘bad things’ will happen if you tell anyone. Workers at The Orange Door will listen to your concerns and work out how to improve the situation without putting you or the person you’re worried about at risk. 

Contact The Orange Door if any of this sounds familiar. 
Workers at The Orange Door are experienced in dealing with children, young people, adults and families.

They will: 
  • welcome you
  • listen to you to understand your situation
  • ask what you would like to happen next
  • give advice 
  • connect you to services that can help

Services are free and you don’t need a referral. 

People who identify as Aboriginal and/or Torres Strait Islander can choose to be supported by an Aboriginal worker at The Orange Door or be referred to an Aboriginal service.

All cultural and religious preferences are respected, including the option to request a male or female worker. It’s your choice. The Orange Door works with multicultural communities to meet the diverse needs of families. 

The Orange Door welcomes everyone, regardless of migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency. 

Tell a worker if you use communication aids or require an interpreter, including Auslan. 

The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays). Out-of-hours support is available. 
If you live in an area that already has The Orange Door (Barwon, Bayside Peninsula, Inner Gippsland, Mallee and North Eastern Melbourne), you can: 
  • call and speak to someone over the phone
  • call to arrange an appointment 
  • walk in The local Orange Door in your area

To get the help and support you need in all other areas in Victoria, you can contact existing services. They offer similar services as The Orange Door – they just haven’t been brought together in one place yet. 

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