What is The Orange Door?

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The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children. 

You should contact The Orange Door if:
  • someone close to you is hurting you, controlling you or making you feel afraid – such as your partner, family member, carer or parent(s)
  • you are a child or young person who doesn’t have what you need to be OK 
  • you are worried about the safety of a friend or family member
  • you need more support with the care of children, e.g. due to money issues, illness, addiction, grief, isolation or conflict 
  • you are worried about the safety of a child or young person
  • you need help to change your behaviour and stop using violence in your relationships

The Orange Door can work with you on your own, or together with your family members depending on your situation.

Tell a worker if you use communication aids or require an interpreter, including Auslan. 

The Orange Door welcomes everyone, regardless of migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.

You can contact The Orange Door whenever you need help. Workers at The Orange Door understand that all families can experience difficult times and may need help. 

Workers at The Orange Door also know that people continue to be affected by family violence long after the violence stops. If you have experienced family violence in the past and would like help now, contact The Orange Door
You can access a range of family violence and family services through The Orange Door – in person or over the phone. Let a worker know if you need extra help to access The Orange Door. You don’t need a referral. 

To make it easier for people to be safer and supported, The Orange Door brings together workers from: 
  • specialist family violence services
  • family services
  • Aboriginal services
  • services for men who use violence 

In areas where The Orange Door is not yet open, you can access all of these through existing services

Workers at The Orange Door work with people who use violence as well as people experiencing violence. Your safety is the priority and they will decide with you whether it is best to work with the person using violence: 
  • over the phone 
  • in a different place to you
  • in the same place as you but at a different time

Workers at The Orange Door are highly trained and experienced in responding to family violence and supporting children, young people, parents and families who need extra support with their care and wellbeing.

Workers at The Orange Door understand that every situation is different and that people who need their services may also be dealing with other issues, such as:
  • financial
  • legal
  • health
  • substance misuse
  • housing
  • employment 
  • education

They can connect you with services that can help and support you with these issues too.
Your safety is the priority at The Orange Door. 

Workers at The Orange Door are experienced and trained to look out for and address risks. They will listen to you to understand what is making you feel unsafe and give you advice and support to manage any risks. 

The buildings have safety features like security cameras, duress/‘panic’ alarms and safe exits. 

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The Orange Door is part of the Victorian Government’s response to the  
Royal Commission into Family Violence. It strengthens support for children and families. 

 
Family Safety Victoria, which was set up in July 2017, is leading the establishment of The Orange Door.

It opened in five areas in 2018 – Barwon, Bayside Peninsula, Inner Gippsland, Mallee and North Eastern Melbourne – and is due to be available across Victoria. 

Existing services that will come together to form The Orange Door will continue to be available in areas where The Orange Door is yet to open.